Refund policy
30-day returns
You can request a return within 30 days of delivery. Items must be unused, in their original packaging, and in the condition you received them.
Items we can’t accept back
For hygiene reasons, the following are final sale once opened or used: lip products, makeup, lashes and lash kits, press-on nails, eye masks, replacement pads, and personal grooming items. Gift cards and sale items marked final sale are also non-returnable. If any of these arrive damaged or defective, we’ll still make it right (see below).
Damaged, defective, or wrong items
If your order arrives damaged or defective, or isn’t what you ordered, email us at aurelle51688@gmail.com within 7 days of delivery. Include your order number and a photo of the issue. We’ll send a free replacement or issue a full refund, and you won’t need to send the item back.
How to start a return
- Email aurelle51688@gmail.com with your order number and the item(s) you’d like to return.
- We’ll reply within 1–2 business days with return instructions and the return address. We can’t accept items sent back without contacting us first.
- For change-of-mind returns, the customer pays return shipping. We recommend a tracked service.
Refunds
Once we receive and inspect your return, we’ll email you to confirm. Approved refunds go back to your original payment method within 5–10 business days, though your bank may take a few extra days to post it. Original shipping charges, if any, are non-refundable.
Exchanges
The fastest way to get a different color or style is to return the original item and place a new order.